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Employment at WTTW11, Chicago's Public Media

Employment at WTTW - Public Media Chicago

REPORTS TO
Manager, Help Desk Services

PROCESS
Technology Support

MINIMUM EDUCATION
Bachelor’s Degree

MINIMUM EXPERIENCE
1-2 years resolving technical computer operations equipment problems, including software and hardware problems.

SKILLS REQUIRED
The candidate must demonstrate the ability to troubleshoot hardware & software issues and quickly determine the best solution. The ability to coordinate the resolution of applications/software system problems impacting production is a must. Candidate should also have outstanding verbal communication and writing skills.

JOB PURPOSE
Provide Help Desk support for Hardware and Software to end-users.

RESPONSIBILITIES

  • Providing hardware and software support services to end users as assigned through the WWCI Help Desk Database System.
  • Provide initial investigative services and initiate requests for service from contract service vendors when appropriate. Manage inside contact with those contract service vendors as necessary.
  • Provide follow up with both end users and IT staff supervisors when IT service work is completed.
  • Monitor the IT Help Line and Helpdesk email during those times when no one else is available. Enter user’s requests for service into the Helpdesk DB system and provide quality feedback and communication to users requesting services.
  • Administer printer and computer supply inventory and provide supply replacement services for multifunction printing devices. Assist end users with supplies replacement in standard printers where appropriate.
  • Continue to gain knowledge of hardware and software through trade publications, technical materials and knowledgebase sources.
  • Provide instruction to end users while troubleshooting software/hardware issues.
  • Assist the Network Systems Managers with diagnosis of network systems issues.
  • Any additional work assignments as may be scheduled by IT Management.

SUBMIT RESUMES AND INQUIRIES TO:
Human Resources
Window To The World Communications
5400 N. St. Louis Avenue
Chicago, Illinois 60625
Fax: (773) 509-5309
E-mail: jobs@wttw.com

NO PHONE CALLS PLEASE

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