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Video | Marshall Field's | Chicago Stories

Marshall Field's

Discover the rise and fall of the legendary department store Marshall Field’s.

"Give the lady what she wants." "Meet me under the clock." For generations of Chicagoans, these phrases evoke a single beloved institution: Marshall Field & Company. Revisit the rise and fall of the legendary department store — from its humble beginnings as a dry goods shop to its expansion into a national retail powerhouse, and ultimately, its demise. Audio-narrated descriptions are available.

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Marshall Field's: asset-mezzanine-16x9

Marshall Field's

Discover the rise and fall of the legendary department store Marshall Field’s.

"Give the lady what she wants." "Meet me under the clock." For generations of Chicagoans, these phrases evoke a single beloved institution: Marshall Field & Company. Revisit the rise and fall of the legendary department store — from its humble beginnings as a dry goods shop to its expansion into a national retail powerhouse, and ultimately, its demise. Audio-narrated descriptions are available.

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Who Was Marshall Field?: asset-mezzanine-16x9

Who Was Marshall Field?

Meet the man who launched Chicago’s iconic department store.

For a man who would go on to amass a great fortune from his elegant department store, Marshall Field had humble beginnings.

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The Customer Experience at Marshall Field's: asset-mezzanine-16x9

The Customer Experience at Marshall Field's

Marshall Field’s embodied customer service with the phrase "Give the lady what she wants."

The idea that "the customer is always right" wasn’t always a given. But Marshall Field embedded that into his business model in order to gain customer loyalty.

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The Magic of Marshall Field’s Elaborate Displays: asset-mezzanine-16x9

The Magic of Marshall Field’s Elaborate Displays

Explore the magic of Marshall Field’s elaborate displays – especially at Christmas.

Explore the magic of Marshall Field’s elaborate displays and interiors, especially at Christmas, when cheerful window displays and The Great Tree dazzled customers and window shoppers.

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The Last Days of Marshall Field's on State Street: asset-mezzanine-16x9

The Last Days of Marshall Field's on State Street

In 2006, Marshall Field’s State Street department store officially became Macy’s.

On September 9, 2006, Marshall Field’s State Street department store officially became Macy’s. Chicagoans weren’t happy about the change.

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Architecture Gems: The Marshall Field and Company Building: asset-mezzanine-16x9

Architecture Gems: The Marshall Field and Company Building

Tour some of the architectural gems of the Marshall Field and Company Building.

Chicago Architecture Center docent Maureen Waller gives a tour of some of the architectural gems of the Marshall Field and Company Building.

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